HM’s growth as a leading multispecialty network across Costa Rica and its journey of optimizing operations with blueBriX

Hospital Metropolitano (HM), established in 2010, has grown to become one of Costa Rica’s largest and most trusted private healthcare providers. Renowned for its exceptional patient care, HM offers a comprehensive range of multispecialty services, including general practice, maternity, ICU, outpatient specialty services, and cutting-edge telehealth solutions.

With its MediSmart program, HM has consistently led the market, addressing diverse patient needs while setting a benchmark for quality care. MediSmart, a subscription-based healthcare plan, offers patients affordable access to comprehensive medical services within HM’s network, including discounted consultations, lab tests, and diagnostic imaging. This program has made high-quality healthcare more accessible, especially for middle-income groups, while driving patient loyalty. To manage MediSmart effectively, HM had to streamline enrollment processes, track patient utilization, and ensure seamless coordination across multiple facilities, all while safeguarding sensitive patient data. These efforts allowed HM to maintain its commitment to affordability and quality care while scaling its operations.

One of HM’s key innovations was enabling independent healthcare providers to integrate with its hospital ecosystem. Through blueBriX’s solutions, HM offered these providers access to its advanced hospital resources, including state-of-the-art diagnostic and treatment facilities, while equipping them with a robust electronic health record (EHR) system. This EHR platform streamlined care delivery, improved data sharing, and ensured continuity of care across independent and in-house providers, fostering a collaborative and efficient healthcare environment.