Discover how an insurance provider leveraged smart digital health innovation to reduce admin workload, accelerate compliance reporting, and improve patient access, all while scaling value-based care across a complex, multinational landscape.

Pan-American Life Insurance Group (PALIG) is a premier provider of life, accident, and health insurance solutions across the Americas. With a heritage spanning over 100 years, PALIG is a trusted name in financial security and health assurance, especially within Central and Latin America. PALIG’s commitment to proactive care and wellness is particularly evident in its wellness and clinical division, PALIG Med, headquartered in Panama.

PALIG set out to redefine traditional insurance by focusing on preventive care—aiming to keep patients healthy so they wouldn’t need to use their insurance. By proactively managing chronic conditions like diabetes, hypertension, and kidney disease, the company sought to improve individual health outcomes while reducing long-term claims.

PALIG sought a scalable, condition-specific care management system that enabled physicians to deliver personalized, structured programs—such as diabetes management—to help patients stay stable and healthy. The goal was to start with a strong strategic foundation, evolve based on real-world outcomes, and scale the model across multiple countries.