Achieving excellence in behavioral health: how blueBriX facilitated Laurel Life in their mission to inspire positive change

Company

Laurel Life

Products used

Behavioral health EHR

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How blueBriX integrated behavioral health EHR is enabling Laurel Life in its vision to help individuals overcome adversity, adopt healthier behaviors, and improve daily functioning growth through specialized, evidence-based services?

Laurel Life is a leading behavioral health organization in Pennsylvania, dedicated to empowering individuals and families through trauma-informed care. With a nationally recognized team of experts, they offer innovative services including outpatient therapy, school-based programs, and crisis intervention. Operating under the umbrella of Folium, Inc., a non-profit entity, Laurel Life’s facilities are spread across seven locations in Pennsylvania. They offer tailored programs for children, adolescents, families, and community organizations.

Laurel Life’s mission is to help individuals overcome life’s complexities, adopt healthier behaviors, and improve daily functioning, by providing effective coping strategies, fostering healthier relationships, positive mindsets, resilience and personal growth through evidence-based interventions.

Challenge & solution Challenge #1

High administrative burden

How can healthcare providers streamline administrative tasks like scheduling, billing, and clinical documentation to ensure more time and resources are dedicated to patient care?

blueBriX provided Laurel Life with an integrated behavioral health EHR that streamlined workflows by consolidating scheduling, billing, and clinical documentation into a single platform. With this in place, Laurel Life experienced a significant reduction in administrative workload, allowing staff to dedicate more time to patient care. Additionally, the optimized scheduling modules improved appointment utilization, while automated workflows reduced operational costs, enhancing overall efficiency.

Integrated scheduling, billing, and clinical documentation

The system combines scheduling, billing, and clinical documentation into a single platform, simplifying administrative tasks and reducing the need for multiple systems.

Optimized scheduling modules

The scheduling modules are designed to improve appointment management, reducing no-shows and making the scheduling process more efficient.

Automated workflows

Features like clinical decision rule engines and referral modules automate routine tasks, reducing manual effort and operational costs.

Challenge & solution Challenge #2

Inefficient clinical documentation

How can behavioral health clinics enhance their clinical documentation processes to support trauma-informed care with robust and customizable features?

blueBriX addressed Laurel Life’s need for efficient clinical documentation by integrating tailored features that ensured documentation aligned with accepted mental health standards, providing consistency in patient care. The customizable documentation reduced the time required for note-taking and improved coding accuracy for billing and reporting. Additionally, the seamless integration of telehealth eliminated the need for third-party platforms, streamlining workflows and enhancing overall efficiency.

DSM-compliant forms

blueBrix integrates forms that comply with the Diagnostic and Statistical Manual of Mental Disorders (DSM), ensuring that documentation aligns with accepted mental health standards.

Age- and condition-specific documentation

The system provides customizable documentation tailored to specific ages and conditions, enhancing the accuracy and relevance of clinical notes.

Built-in telehealth solutions

blueBriX includes integrated telehealth features, allowing for seamless virtual consultations without the need for third-party platforms, streamlining the workflow.

Challenge & solution Challenge #3

Revenue cycle management

How can behavioral healthcare providers achieve faster payment cycles and increased revenue using technology solutions?

blueBriX helped Laurel Life overcome Revenue Cycle Management challenges by implementing automated eligibility verification, real-time claim scrubbing, and customizable rule-based engines to reduce claim rejections. Additionally, with automation and integration, payment process got streamlined resulting in faster reimbursements. Accurate billing practices and comprehensive reporting led to revenue increase.

Claims management automation

blueBriX implemented automated eligibility verification and real-time claim scrubbing. These features ensured insurance eligibility before services were rendered and flagged potential errors before submission, significantly reducing claim rejections.

Integrated clearinghouse services

blueBriX expedited the claims process with integrated clearinghouse services. This electronic routing of claims through a clearinghouse reduced manual processing time and ensured faster payment cycles, improving overall efficiency.

Automated code validation

With automated CPT and ICD code validation, blueBriX ensured that codes were aligned with payer policies, preventing claim rejections and maximizing reimbursements.

Payer contract management

blueBriX enhanced Laurel Life's revenue cycle management by ensuring claims were submitted in accordance with negotiated payer contracts. This optimized reimbursements and reduced financial losses, contributing to a 20% increase in revenue.

Challenge & solution Challenge #4

Patient engagement

How can behavioral healthcare providers improve patient engagement, thereby enhancing patient satisfaction and continuity of care?

blueBriX effectively addressed Laurel Life’s patient engagement challenges by offering a robust suite of tools integrated with their behavioral health EHR. From providing user-friendly patient portals for 24/7 access to health records to virtual consultation options and automated reminders, our comprehensive approach greatly improved patient accessibility, convenience, and communication, resulting in higher satisfaction and better continuity of care.

Patient portals and online appointment scheduling

Patient portals provide 24/7 access to medical records, lab results, and treatment plans, while online appointment scheduling allows patients to easily book, reschedule, or cancel appointments, enhancing convenience and accessibility.

Secure messaging and telemedicine integration

Secure messaging enables direct communication between patients and healthcare providers, fostering better engagement. Telemedicine integration allows for virtual consultations, reducing the need for travel and wait times.

Automated reminders and notifications

Automated reminders and notifications, sent via SMS and email, help reduce no-shows by reminding patients of upcoming appointments, ensuring better adherence to scheduled visits.

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Impact & outcome

Laurel Life’s partnership with blueBriX led to a 20% reduction in administrative workload and a 15% decrease in operational costs through streamlined workflows and system integrations. Optimized scheduling has increased appointment utilization by 20%. Automated processes have reduced claim rejections by 20% and accelerated payment cycles by 40%, contributing to a 20% revenue increase. The adoption of DSM-compliant, age- and condition-specific forms, along with integrated telehealth, has improved documentation accuracy and efficiency. Features like patient portals, online scheduling, secure messaging, telemedicine integration, and automated reminders have enhanced patient access and communication, transforming Laurel Life’s behavioral health services in alignment with their mission. Ongoing collaboration with blueBriX aims to further enhance patient engagement through planned features like a patient engagement app, with goals to increase the patient base, scale operations to additional locations, and enhance community wellness initiatives.

blueEHR has been instrumental in transforming Laurel Life’s behavioral health services. Through streamlined operations, improved patient engagement, and tailored clinical solutions, Laurel Life has strengthened its mission of empowering individuals and families to lead fulfilling lives. By addressing administrative burdens, enhancing clinical documentation, and improving patient engagement, Laurel Life is well-positioned to continue its positive impact on the community.

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Achieving excellence in behavioral health: how blueBriX facilitated Laurel Life in their mission to inspire positive change

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Share this story

How blueBriX integrated behavioral health EHR is enabling Laurel Life in its vision to help individuals overcome adversity, adopt healthier behaviors, and improve daily functioning growth through specialized, evidence-based services?

High administrative burden

How can healthcare providers streamline administrative tasks like scheduling, billing, and clinical documentation to ensure more time and resources are dedicated to patient care?

Integrated scheduling, billing, and clinical documentation

Optimized scheduling modules

Automated workflows

Inefficient clinical documentation

How can behavioral health clinics enhance their clinical documentation processes to support trauma-informed care with robust and customizable features?

DSM-compliant forms

Age- and condition-specific documentation

Built-in telehealth solutions

Revenue cycle management

How can behavioral healthcare providers achieve faster payment cycles and increased revenue using technology solutions?

Claims management automation

Integrated clearinghouse services

Automated code validation

Payer contract management