Redefining value-based insurance: How PALIG achieved 15% more appointments and 99% faster reporting with blueBriX
Pan-American Life Insurance Group (PALIG) is a premier provider of life, accident, and health insurance solutions across the Americas. With a heritage spanning over 100 years, PALIG is a trusted name in financial security and health assurance, especially within Central and Latin America. PALIG’s commitment to proactive care and wellness is particularly evident in its wellness and clinical division, PALIG Med, headquartered in Panama.
PALIG set out to redefine traditional insurance by focusing on preventive care—aiming to keep patients healthy so they wouldn’t need to use their insurance. By proactively managing chronic conditions like diabetes, hypertension, and kidney disease, the company sought to improve individual health outcomes while reducing long-term claims.
PALIG sought a scalable, condition-specific care management system that enabled physicians to deliver personalized, structured programs—such as diabetes management—to help patients stay stable and healthy. The goal was to start with a strong strategic foundation, evolve based on real-world outcomes, and scale the model across multiple countries.
PALIG wanted to create flexible care models that worked both locally and globally, and evolve with patient needs and market demands. blueBriX enabled PALIG to build flexible, condition-specific care pathways that could evolve with patient behavior and expectations and expand across geographies.
PALIG could rapidly configure disease-specific programs like diabetes or hypertension within a modular framework.
Physicians were empowered to tailor care plans dynamically based on patient responses and health trends
Clinical logic and structured guidelines ensured uniform quality care procedures across regions.
Strategic models could be updated or scaled instantly without halting or disrupting live programs.
Integrated digital platforms that standardize documentation across encounters and care teams can enable real-time data capture, reduce manual errors, and support clinical decision-making and compliance reporting with structured, analyzable formats. blueBriX streamlined data capture at the point of care, automating documentation workflows for better accuracy and reduced administrative burden.
Key indicators like vitals and weight were collected directly into the system during patient encounters.
Physicians used pre-built, condition-specific note templates to document care consistently.
A unified view displayed patient history, ongoing treatments, and program progression.
Captured data fed directly into backend reporting and analytics engines for faster insights.
Intelligent templates that auto-populated key data fields, minimizing repetitive input and cutting down documentation time by over 30%.
Modular platforms with role-based access and customizable workflows will allow each user—from physician to care coordinator—to interact only with the tools and data relevant to their function, keeping the system streamlined while supporting complex clinical needs. blueBriX allowed PALIG to define and deploy customized workflows tailored to condition-specific programs and user roles.
Unique pathways were created for each chronic condition, enabling precise interventions.
Each user type—physician, nurse, admin—saw only relevant tools and patient data.
Automated prompts and checkpoints guided teams through each step of the care plan.
Teams worked within the same ecosystem with built-in coordination and accountability mechanisms.
Automated rule-based engines and configurable templates that align with local regulations can reduce manual effort by embedding compliance checks into clinical workflows and generating reports that meet varying audit and governance requirements in real time. blueBriX implemented blueIntelligence for real-time clinical surveillance and reporting which reduced PALIG’s reporting time and enhanced audit-readiness. With automated reporting aligned to compliance frameworks, regulatory submissions became seamless and were audit ready.
Out-of-the-box templates supported country-specific and global compliance standards.
Real-time views helped track key indicators for clinical, operational, and financial compliance.
Every action within the system was logged, ensuring traceability and accountability.
Reports were easily downloadable and shareable with internal teams or regulatory bodies.
Healthcare organizations can adopt low-code platform-based value-based care solutions that allow teams to configure new services, forms, and workflows without relying on developers. This flexibility supports rapid adaptation to market demands or regulatory changes while reducing cost and deployment time. blueBriX combined a low-code environment with an intuitive UI, enabling users to adapt workflows and screens without technical dependency.
blueBriX streamlined operational workflows by automating appointment booking, clinical documentation, and task tracking, reducing manual intervention and speeding up care delivery.
blueBriX equipped field care teams with mobile-optimized solutions, enabling real-time access to patient data, task lists, and documentation from any location.
Non-technical teams could quickly design and deploy forms, dashboards, and workflows.
The platform supported language localization for global teams and patient bases.
Care teams could access the platform from desktops, tablets, or mobile without performance loss.
New care models or service lines could be added without complex development cycles.
Centralized platforms with location-specific configuration options ensure consistent care delivery, data capture, and reporting across sites—while allowing for localized customization to meet regional needs and compliance requirements. blueBriX empowered PALIG to launch, replicate, and localize programs quickly, ensuring consistent quality with region-specific flexibility.
Core programs were designed once and adapted locally with minimal rework.
The infrastructure supported seamless rollouts across borders and regulatory environments.
One platform managed multiple clinics, providers, and users across various geographies.
blueBriX’s architecture scaled effortlessly to accommodate growing user and patient volumes.
Partnering with blueBriX enabled PALIG to shift from a reactive insurance model to a proactive, health-focused approach, resulting in a 15% increase in appointments and 14% more patient encounters without significantly increasing staff. By implementing condition-specific programs like diabetes management, physicians could deliver structured, preventive care that kept patients healthier and reduced long-term claims.
The platform’s flexibility also allowed PALIG to scale this model across countries, adapting to local needs while maintaining operational consistency. blueBriX empowered PALIG to drive better outcomes, greater efficiency, and scalable growth with minimal overhead. Administrative workload for care managers dropped by 30%, enabling faster, more efficient care delivery and boosting frontline satisfaction.
Additionally, compliance reporting time was reduced from weeks to just minutes, dramatically improving transparency, audit-readiness, and empowering data-driven decision-making at scale.
PALIG’s partnership with blueBriX transformed their vision into a scalable reality—improving patient outcomes, streamlining operations, and setting a new standard for proactive, value-based insurance across borders.
